Customer Service

Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

*Term and description created by The Conference Board.


The 14th Annual Customer Experience Conference

October 23 - 24, 2018 |(New York, NY)

The Data, Culture, and Innovation Driving Extraordinary Customer Journeys

Reviving Professional Development: A New Approach for Millennials

March 2018

This Giving Thoughts article explores an emerging model to help companies revive professional development, focused on purpose-driven, service-based leadership learning that also supports corporate social impact.

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C-Suite Challenge 2018: Focus on Latin America

June 06, 2018

Join us to hear from our researchers and survey partner Mercer Latin America about how organizations are reinventing themselves for the digital age. HRCI, SHRM, and CPE credit available.

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