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Customer Service

Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

*Term and description created by The Conference Board.

Highlights

The 14th Annual Customer Experience Conference

October 23 - 24, 2018 |(New York, NY)

The Data, Culture, and Innovation Driving Extraordinary Customer Journeys

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Reviving Professional Development: A New Approach for Millennials

March 2018

This Giving Thoughts article explores an emerging model to help companies revive professional development, focused on purpose-driven, service-based leadership learning that also supports corporate social impact.

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C-Suite Challenge 2018: Focus on Latin America

June 06, 2018

Join us to hear from our researchers and survey partner Mercer Latin America about how organizations are reinventing themselves for the digital age. 

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